Our Commitment: Changethefield LLC is committed to delivering high-quality professional services. We stand behind the value of our work and handle all refund requests fairly, transparently, and on a case-by-case basis in accordance with this policy.
This Refund Policy applies to all services offered by Changethefield LLC, including 1-on-1 business coaching, strategic consulting, leadership coaching, productivity systems engagements, online training programs, and performance optimization services.
Because our services involve the provision of professional time, expertise, and custom deliverables, our refund policy is structured to be fair to both parties. We encourage you to review this policy carefully before purchasing any service.
For questions about this policy, please contact us at Changethefield@proton.me.
If you have paid for a coaching or consulting engagement and request a cancellation before the first session or deliverable has been initiated, you are eligible for a full refund of any amounts paid, minus any non-refundable payment processing fees charged by third-party processors (typically 2.9% + $0.30 per transaction).
Refund requests prior to commencement must be submitted in writing to Changethefield@proton.me within 7 calendar days of the purchase date.
Once a coaching or consulting engagement has begun (i.e., the first session has taken place, or initial consulting deliverables have been prepared or delivered), the following applies:
Sessions cancelled with less than 24 hours notice, or for which a client fails to appear (no-show), may be counted as a completed session at our discretion. We reserve the right to apply this policy consistently and will communicate it clearly in your Service Agreement.
We offer a 7-day satisfaction guarantee on all online training programs and digital products. If you are not satisfied with your purchase, you may request a full refund within 7 calendar days of the purchase date, provided that:
The following digital products are non-refundable once accessed or downloaded:
This policy reflects the nature of digital products, which cannot be "returned" in the traditional sense once accessed.
If you have purchased a service on a payment plan and wish to cancel before the plan is complete, the following applies:
We understand that unexpected situations arise. In cases of documented medical emergencies, serious personal circumstances, or significant life events that prevent engagement participation, we will review refund requests on a compassionate, case-by-case basis and may, at our sole discretion, offer full or partial refunds, credits toward future services, or session extensions beyond our standard policy.
To request consideration under this provision, please contact us promptly at Changethefield@proton.me with relevant supporting documentation.
In the unlikely event that Changethefield LLC fails to deliver agreed-upon services due to circumstances within our control, we will work with you in good faith to remedy the situation, which may include: rescheduling sessions, delivering alternative sessions at no charge, providing partial or full refunds proportionate to the services not delivered, or providing a service credit applicable to future engagements.
To initiate a refund request, please follow these steps:
Please note that refund processing times may vary depending on your payment method and financial institution.
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card issuer. Most concerns can be resolved quickly and amicably through direct communication. Initiating a chargeback without first contacting us may result in the suspension of your access to our services and may affect our ability to work together in the future.
If a chargeback is filed in bad faith or in violation of this policy, we reserve the right to contest the dispute and provide documentation of services delivered to your payment processor.
For clarity, the following are generally non-refundable:
We reserve the right to update this Refund Policy at any time. The policy in effect at the time of your purchase will apply to that purchase. We encourage you to review this policy before each purchase.
For all refund inquiries, questions about this policy, or to discuss your specific situation, please contact:
Changethefield LLC
Email: Changethefield@proton.me
Response time: Within 2 business days
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST